Webinars
These three pre-recorded webinars, each lasting about one hour, showcase how Baldrige helps organizations address the challenges facing health care today. In addition, they address the recognizable stages and common pitfalls in the journey to excellence using the Baldrige framework.
Leaders from 2008 Baldrige Award-winning Poudre Valley Health System, a regional network of health care services for the people of northern Colorado, southern Wyoming and western Nebraska, share their perspectives and learning about the Baldrige process. Each webinar is moderated by Journey to Excellence authors Kate Goonan, M.D., executive director, MGH Center for Performance Excellence, and Joe Muzikowski, senior consultant, MGH Center for Performance Excellence.
Part 1: Rulon Stacey, President and CEO, Poudre Valley Health System
Rulon Stacey discusses the leadership role in the selection and implementation of the Baldrige improvement model.
Part 2: Priscilla Nuwash, Director, Process Improvement, Poudre Valley Health System
Priscilla Nuwash discusses how Poudre Valley communicated the vision of Baldrige within the organization and created a framework for improvement and excellence.
Part 3: Dr. William Neff, MD, Chief Medical Officer, Poudre Valley Health System
Dr. William Neff explains how Poudre Valley engaged their physicians as partners in the process, resulting in improved teamwork, reduced turnover, and ultimately better patient care.
Journey to Excellence: How Baldrige Health Care Leaders Succeed is based on several years’ study of the nine Baldrige Award winners from health care. It describes how these organizations approached their Baldrige journey and what other health care leaders should do to reap similar benefits.
The Malcolm Baldrige National Quality Award is the nation’s highest honor for quality and performance excellence in all business sectors, including health care, manufacturing, service, small business, education and nonprofit organizations.
The American Society for Quality (ASQ) has been the world's leading authority on quality for more than 60 years. With more than 85,000 individual and organizational members, the professional association advances learning, quality improvement, and knowledge exchange to improve business results and to create better workplaces and communities worldwide. As a champion of the quality movement, ASQ offers technologies, concepts, tools, and training to quality professionals, quality practitioners, and everyday consumers. ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, Wis., ASQ is a founding sponsor of the American Customer Satisfaction Index (ACSI), a prominent quarterly economic indicator, and also produces the Quarterly Quality Report.