MGH CPE Methodologies
In addition to the Baldrige National Quality Program award process, MGH CPE also deploys other methodologies appropriate to each client's requirements and situation such as Balanced Scorecard, Lean, and Six Sigma. We also have developed and utilize best practices in our process such as:
LASER
The MGH CPE supports your journey to performance excellence success. Our research shows that five practices form the foundation for transformation:
- Leadership—The essential driver of organizational success
- Assessment—Systematic evaluation of the organization's leadership and management processes
- Sense-making—Understanding the organization as a system
- Execution—Designing and improving key processes to achieve results
- Results—Impact of creating a capable organization
To learn more about the LASER methodology in practice where it is described in detail, you can read about it in our publication, Journey to Excellence: How Baldrige Health Care Leaders Succeed.