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Martha E. K. Beltz, PhD (ABD)
In Their Own Words:
"My training has been in understanding people (Psychology), Process (Six Sigma and Lean), and Data/Outcomes (Statistics). I've found that many people have an aversion to data, particularly to performance data. They find it evaluative, confusing, and oftentimes used inappropriately. I often find clients drowning in a sea of data with only tiny islands of actionable information in sight. They are overwhelmed by data demands, duped into thinking that outcomes are difficult to understand, and paralyzed by a fictional press to act on every move of the numbers. With ever increasing demands for more measures, greater transparency, and higher rigor with respect to analysis and presentation of data, "Management by Fact" (a Baldrige Core Value) is often anxiety provoking. My mission is to decrease the fear of performance outcomes; changing the perception of being a victim of data, to harnessing its power to drive improvement. I help clients listen to the requirements of many stakeholders, manage expectations more efficiently, and use quality tools to prioritize and act on data more thoughtfully. I find great satisfaction in experiencing client empowerment—helping clients make meaningful improvement while acting on less data, but more information and knowledge, and capitalizing on true strategic targets. My work is the perfect marriage of the art and science of performance improvement."
Martha E. K. Beltz, PhD (ABD)
Experience
Marti has over twenty years of experience in health care quality. An expert performance improvement, Marti leverages her graduate study in psychology, health education, and research to maximize organizational potential at the interface of people and process and outcomes. She has served as a consultant to four of the top five hospitals in the United States and as Director of Process/Performance Improvement at several health care systems.
An effective teacher and communicator, Marti has made more than five hundred presentations to local, state, and national audiences. She serves as faculty for ASQ's Lean Six Sigma for Healthcare courses, and is co-author of the forthcoming book Root Cause Analysis in Health Care: A Step-by-Step Guide, to be published by ASQ. Her certifications include Six Sigma Black Belt, Lean, and Certified Professional Healthcare Quality. Marti also has experience as a psychotherapist, college professor, and expert witness.
Marti has served on the Board of Examiners, Malcolm Baldrige National Quality Award (2007 and 2008), and as a Judge for ASQ's International Team Excellence Award. In 2009, she was elected to the Board of Directors for MassExcellence, the Massachusetts state Baldrige program.