Define, Deliver, and Demonstrate Excellence

Expectations for high performance and results transparency are facts of life for health care organizations today. Demands to produce high-quality, cost-efficient services and products can only be expected to grow.

Organizations are rising to these challenges and shifting to results-based performance models everywhere. Implementing change and improving performance can be a daunting challenge. Leaders need a systematic, integrated approach to organizational performance management. With expert guidance from the Massachusetts General Hospital's Center for Performance Excellence (MGH CPE), tailored to your unique organizational situation, you can transform your organization into a reliably high-performing system.

MGH CPE helps health care organizations and related businesses build the capacity to operate as world-class performers. Our consultancy provides performance-focused coaching, customized solutions, and insights that guide organizations toward achieving excellence. Led by Kathleen Jennison Goonan, MD, MGH CPE has served more than twenty-five organizations, providing expert evaluation and strategic support for infrastructure building, performance excellence, and transformational change.